1. All tickets are non-refundable.
  2. Children must be supervised by their parents or guardian at all times. We cannot take responsibility at any time.
  3. Shoes must not be worn in the play area and socks must be worn.
  4. No food or drink can be brought into the centre with the exception of baby food. Food and drink can be purchased on site. There is a microwave to heat baby food if needed by the parents or guardians in the baby feeding station.
  5. Aggressive and abusive behaviour and language will not be tolerated at any time. If this happens you will be asked to leave immediately with no refund.
  6. Please report any accidents or injuries to the team immediately so it can be recorded and any first aid given.
  7. Do not remove any equipment or property from the centre.
  8. Imagination Town Ltd cannot be held liable for any loss or damage to personal property in the play centre.
  9. Please avoid bringing into the centre prams and buggies where possible, due to space however there is an area you can park them if needed.
  10. We ask that anyone who is unwell or has been in the last 48hours refrain from visiting until they are better to prevent the spread of infection.
  11. Any damages are to be reported to a member of staff. Any deliberate damage caused will need to be paid for.
  12. You are able to take pictures but only of your group. Imagination Town Ltd cannot be held accountable for any images posted on social media or public sites.
  13. Onsite parking is limited but there is plenty available on the Springfield business park. Imagination Town ltd take no responsibility for any loss or damage caused.
  14. Smoking including e-cigarettes is strictly prohibited within and outside the building.
  15. To avoid disappointment we encourage you to pre-book to guarantee a place. We do take walk-ins if there is space available, but you run the risk of being turned away if we are at full capacity for the session.
  16. CCTV is in operation inside and outside the premises. This is recorded for the Safety of everyone.